Technical Inside Sales - Customer Service Representative

Mount Prospect, IL

Full Time

Inside Sales

Mid Level

Lapmaster International is a leading Global precision machine tool builder headquartered in the Chicago, IL area with offices around the world.* Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering across a broad variety of industries and technologies. Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface.
The Company is looking for a full-time Technical Inside Sales-Customer Service Representative to join the team who is motivated, hardworking, and analytical. The position is responsible for day to day vendor management and selection for suppliers to ensure delivered product quality, availability and value aligned with business goals and objectives. An outstanding candidate will have excellent leadership skills, the ability to influence, and have strong negotiation skills.

Core Job Functions:

Answering and directing phone calls and fielding customer inquiries
Escalate issues for quick resolution
Maintaining appropriate notes utilizing ERP software
Order entry and expediting existing orders with vendors
Timely responses to customer questions related to delivery, product issues and pricing
Supporting outside sales reps, may assist in quoting as needed
Perform a variety of customer service, administrative and clerical tasks
Manage special projects as required

Education / Experience:

Associate or Bachelors Degree, preferably in Marketing, Sales or Business Administration
Minimum 2 + years experience of customer service experience in a technical field (5+ preferred)
Prior work experience in machine tools or automation is desirable.
Strong skills in Microsoft Excel and Word required.
Experience or knowledge of machining operations is a plus.

Other Duties and Qualifications:

Detail oriented and results focused
Ability to problem solve in a fast paced environment while managing multiple projects
Must be hands-on, analytical, and highly collaborative capable of delivering results
Excellent interpersonal, written and verbal skills
Able to multi-task and stay organized
Self-starter and eager to learn
Ability to work effectively and cross-functionally with all levels of management
Has an interest in new technologies

*Sales and Technical Services Centers located in Mount Prospect, IL, Rendsburg, Germany Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.

Company Description:

Lapmaster International, LLC is a leading international precision machine tool builder headquartered in Chicago’s Northwest suburbs near O’Hare Airport. Our diverse team works with a broad variety of industries and technologies. Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering. Our customers include small, mid-sized and Fortune 100 companies in a variety of industries including Automotive, Aerospace, Semiconductor, Electronics, Bearings, Optics/Electro-optics, Pumps, Valves, Compressors, and Medical Devices. Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems.

Since 1948, industry has relied on Lapmaster to solve the most challenging precision surfacing problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface finish. Lapmaster serves the Fine Grinding, Advanced Materials, Precision Optics, Bore Honing and Finishing, Lapping/Polishing and Metallographic markets through an expanding network of sales and services offices located throughout the world. Sales and technical service is available either through local Lapmaster Sales Representative or through our main Sales and Technical Services Centers located in Mount Prospect, IL, Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.

Competitive Benefits Package for Full Time employees:

401(k) with Matching
Medical Insurance (Company contribution for Dependents)
Dental insurance
Vision insurance
Company Paid Short-Term and Long-Term Disability
Company Paid Life & AD&D
Vacation, Sick, Holidays
EAP

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Equal Employment Opportunity Employer (EEO)

It is the policy at Lapmaster International to provide equal employment opportunities and affirmative action to all qualified individuals. All personnel actions, including, but not limited to, compensation, benefits, recruitment, hiring, training, and promotion of persons in all job titles, are administered without regard to race, color, sex, sexual orientation, gender identity, age, religion, national origin, protected veteran or disability status, and all employment decisions are based solely on valid job requirements. In addition, employees and applicants are protected from harassment, threats, coercion, intimidation, or discrimination

EEO is the Law (English)

Recruiter Policy:

Lapmaster International, LLC (aka Precision Surfacing Solutions) “the Company” has an internal recruiting function. The Company may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (Agency).  Agencies are hereby specifically directed NOT to contact employees of the Company directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Lapmaster International, LLC from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Lapmaster International LLC, will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.  Lapmaster International LLC, will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

View JazzHR Privacy Policy

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Who referred you to this position? Enter their first and last name here.

What's your highest level of education completed?*

Desired salary

Earliest start date?*

Have you previously applied for employment and/or worked for Lapmaster International and/or its' subsidiaries? (Y/N) If yes, please provide details including dates and position(s).*

Please provide any additional details on your work history not included on your resume related to current and previous employment of up to 7 - 10 years’ history. Information should include: Company worked for, position title, dates of employment and job duties in addition to notating any periods of self-employment. NOTE: Indicate "N/A" if Not Applicable.*

Were you referred to us by a current employee?*

If so, what is the employee name who has referred you?

Do you speak another language in additional to English? If yes, what language?

Do you require Visa sponsorship now or in the future?*

Are you eligible to work in the US?*

Are you able to work on site, in Mount Prospect, IL?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application