Field Service Engineer – Polishing & Lapping Equipment

Mount Prospect, IL
Full Time
Mid Level
Field Service Engineer – Polishing & Lapping Equipment

Position Overview
Lapmaster International a leading company in the semiconductor industry where innovation meets precision, is seeking a skilled and motivated Field Service Engineer to support, maintain, and service advanced polishing and lapping equipment used in precision manufacturing environments. This role involves equipment installation, process calibration, routine and corrective maintenance, troubleshooting, and repair of high-accuracy material-removal systems.
The ideal candidate has strong mechanical and electrical troubleshooting abilities, understands precision finishing processes, and enjoys hands-on technical work. A customer-focused mindset and willingness to work in a dynamic, field-based environment are essential.
Key Responsibilities
• Install, commission, calibrate, and repair polishing and lapping equipment at customer locations.
• Diagnose and resolve mechanical, electrical, and software-related technical issues efficiently to reduce system downtime.
• Provide technical guidance and collaborate with internal engineering teams and customer personnel.
• Respond to customer inquiries, service requests, and technical support needs via phone or on-site.
• Document service activities, including detailed reports on equipment status, maintenance actions, and recommended improvements.
• Manage and support special projects as assigned.
• Coordinate activities with peers, supervisors, and customers to minimize operational interruption.
• Travel to customer sites as required, including periodic multi-week training during onboarding (up to 75% travel depending on business needs).
Qualifications
• Associate degree or technical certification in mechanical, electronics, engineering, or a related field or 5+ years of related experience required.
• Strong mechanical and electrical troubleshooting abilities.
• Experience with complex machinery or industrial equipment; semiconductor or polishing/lapping equipment experience preferred.
• Ability to independently diagnose issues in a field service environment.
• Strong communication skills and customer-oriented mindset.
• Ability to read and interpret mechanical drawings, electrical schematics, and piping diagrams.
• Willingness to travel as needed.
Physical Requirements
• Ability to work in confined spaces as needed.
• Manual dexterity and mechanical aptitude.
• Ability to lift and carry up to 35 pounds.
• May require bending, stooping, crawling, or climbing.
• Use of Personal Protective Equipment (PPE) and adherence to safety protocols when working around chemicals, electrical systems, moving machinery, or other hazards.
Additional Requirements
• Must be legally authorized to work in the United States without employer sponsorship now or in the future.
• Commitment to workplace equity—Equal Employment Opportunity Employer (EEO).
What We Offer
• Competitive salary and full benefits package.
• Hands-on experience with advanced, industry-leading equipment and technology.
• A collaborative, supportive team environment that encourages professional growth and continuous learning.
How to Apply
Please submit your resume and a brief cover letter outlining your relevant experience and interest in this role. Applications will be accepted until the position is filled.

Company Description:

Lapmaster International, LLC is a leading international precision machine tool builder headquartered in Chicago’s Northwest suburbs near O’Hare Airport. Our diverse team works with a broad variety of industries and technologies. Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering. Our customers include small, mid-sized and Fortune 100 companies in a variety of industries including Automotive, Aerospace, Semiconductor, Electronics, Bearings, Optics/Electro-optics, Pumps, Valves, Compressors, and Medical Devices. Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems.

Since 1948, industry has relied on Lapmaster to solve the most challenging precision surfacing problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface finish. Lapmaster serves the Fine Grinding, Advanced Materials, Precision Optics, Bore Honing and Finishing, Lapping/Polishing and Metallographic markets through an expanding network of sales and services offices located throughout the world. Sales and technical service is available either through local Lapmaster Sales Representative or through our main Sales and Technical Services Centers located in Mount Prospect, IL, Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.

Competitive Benefits Package for Full Time employees:

  • 401(k) with Matching
  • Medical Insurance (Company contribution for Dependents)
  • Dental insurance
  • Vision insurance
  • Company Paid Short-Term and Long-Term Disability
  • Company Paid Life & AD&D
  • Vacation, Sick, Holidays
  • EAP

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Equal Employment Opportunity Employer (EEO)

It is the policy at Lapmaster International to provide equal employment opportunities and affirmative action to all qualified individuals. All personnel actions, including, but not limited to, compensation, benefits, recruitment, hiring, training, and promotion of persons in all job titles, are administered without regard to race, color, sex, sexual orientation, gender identity, age, religion, national origin, protected veteran or disability status, and all employment decisions are based solely on valid job requirements. In addition, employees and applicants are protected from harassment, threats, coercion, intimidation, or discrimination

EEO is the Law (English)

Recruiter Policy:

Lapmaster International, LLC (aka Precision Surfacing Solutions) “the Company” has an internal recruiting function. The Company may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (Agency).  Agencies are hereby specifically directed NOT to contact employees of the Company directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Lapmaster International, LLC from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Lapmaster International LLC, will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.  Lapmaster International LLC, will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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