IT/Operations Assistant

Mount Prospect, IL
Full Time
Entry Level
IT/Operations Assistant
Position Summary
Lapmaster International is seeking a motivated and detail-oriented individual to assist with daily business operations and administrative tasks. This is an entry-level, trainable position ideal for someone who is eager to learn, grow, and gain exposure to multiple areas of a business including operations, marketing, IT systems, and logistics.
You will work closely to help keep projects organized, support team communication, and ensure tasks are completed efficiently.
Key Responsibilities
Operations Support
  • Assist with daily operational tasks across multiple locations
  • Help organize and prepare picking tickets and basic documentation
  • Support communication between departments (sales, shipping, purchasing, accounting)
  • Assist with tracking basic performance metrics and reports
Marketing Support
  • Assist with updating website content and product information
  • Help with email campaigns and marketing materials
  • Support social media updates (LinkedIn, YouTube, etc.)
  • Assist in tracking leads and marketing activity
  • Help prepare materials for trade shows and events
Administrative Support
  • Assist with general administrative tasks and organization
  • Help manage shared email inboxes and respond to basic inquiries
  • Support report creation and data entry
  • Assist with documentation, presentations, and internal materials
IT & Systems Support (Expanded – (Training Provided)
  • Assist with basic IT troubleshooting (computers, printers, phones)
  • Help set up and maintain user accounts, devices, and software
  • Support internal systems such as ERP (Elliott), CRM (Salesforce), and databases
  • Assist with data entry, reporting, and basic system updates
  • Help coordinate with external IT vendors for support and projects
  • Learn basic networking, system maintenance, and backup processes
  • Assist with shipping software systems (UPS, FedEx, Starship)
  • Support documentation of IT processes and system organization
Shipping & Logistics Support
  • Assist with preparing shipments (UPS, FedEx, freight)
  • Help with labeling, documentation, and tracking shipments
  • Support basic warehouse and inventory tasks as needed
Purchasing & Office Support
  • Assist with ordering office and shipping supplies
  • Help track inventory of common supplies
  • Support general office organization and needs
Compliance & Safety Support
  • Assist with maintaining documentation (SDS, safety records)
  • Support basic compliance and organizational processes
Qualifications
  • High school diploma or associate degree (Bachelor’s a plus but not required)
  • Strong interest in learning IT systems and business operations
  • Basic computer skills (Microsoft Office, email, internet)
  • Familiarity with computers, software, or troubleshooting is a plus
  • Strong attention to detail and organization
  • Good communication skills and willingness to learn
  • Positive attitude and team-oriented mindset

 

Company Description:

Lapmaster International, LLC is a leading international precision machine tool builder headquartered in Chicago’s Northwest suburbs near O’Hare Airport. Our diverse team works with a broad variety of industries and technologies. Our technical expertise includes Motion Control, Robotics, Automation, Machine Design, and Application Engineering. Our customers include small, mid-sized and Fortune 100 companies in a variety of industries including Automotive, Aerospace, Semiconductor, Electronics, Bearings, Optics/Electro-optics, Pumps, Valves, Compressors, and Medical Devices. Our business model is to utilize leading technologies and exceptional engineering talent coupled with outstanding customer service to solve manufacturing and precision machining problems.

Since 1948, industry has relied on Lapmaster to solve the most challenging precision surfacing problems. With over 60 years of experience, Lapmaster has a proven history of successfully developing cost effective processing solutions for virtually any application requiring precision sizing, flatness, parallelism, roundness, straightness, or surface finish. Lapmaster serves the Fine Grinding, Advanced Materials, Precision Optics, Bore Honing and Finishing, Lapping/Polishing and Metallographic markets through an expanding network of sales and services offices located throughout the world. Sales and technical service is available either through local Lapmaster Sales Representative or through our main Sales and Technical Services Centers located in Mount Prospect, IL, Plymouth, UK, Chennai, India, Tokyo, Japan and Shenyang, China.

Competitive Benefits Package for Full Time employees:

  • 401(k) with Matching
  • Medical Insurance (Company contribution for Dependents)
  • Dental insurance
  • Vision insurance
  • Company Paid Short-Term and Long-Term Disability
  • Company Paid Life & AD&D
  • Vacation, Sick, Holidays
  • EAP

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Equal Employment Opportunity Employer (EEO)

It is the policy at Lapmaster International to provide equal employment opportunities and affirmative action to all qualified individuals. All personnel actions, including, but not limited to, compensation, benefits, recruitment, hiring, training, and promotion of persons in all job titles, are administered without regard to race, color, sex, sexual orientation, gender identity, age, religion, national origin, protected veteran or disability status, and all employment decisions are based solely on valid job requirements. In addition, employees and applicants are protected from harassment, threats, coercion, intimidation, or discrimination

EEO is the Law (English)

Recruiter Policy:

Lapmaster International, LLC (aka Precision Surfacing Solutions) “the Company” has an internal recruiting function. The Company may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (Agency).  Agencies are hereby specifically directed NOT to contact employees of the Company directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers. Any unsolicited resumes sent to Lapmaster International, LLC from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Lapmaster International LLC, will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.  Lapmaster International LLC, will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

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